Concept of quality assurance
Common features of best businesses are that they begin with strict quality assurance management and manufacture/produce products based on international standards.
- 01
Raw material/sub material suppliers have the responsibility and obligation to provide good quality products and test reports and the products shall be stored and managed so that their conformance can be maintained.
- 02
Suppliers shall be continuously managed pursuant to the management regulation(in-house procedure).
- 03
Product inspections shall be conducted based on standards applied to certified products and relevant technical personnel shall be prepared and function/checking period control procedures shall be followed.
- 04
Manufacturing/inspection facilities that can appropriately produce certified products and relevant technical personnel shall be prepared and function/checking period control procedure shall be followed.
- 05
Inspection facilities shall be calibrated by officially certified institutions and the nest date of calibration shall be indicated by labels or similar methods.
- 06
Product inspection records shall be kept for at least 5 years. (raw, sub material/process inspection records shall be maintained appropriately)
- 07
Manufacturers shall treat customer complaints and related records shall be kept.
Customer complaint treatment procedure
Customer complaint treatment
Step 1
Material receiving and receiving management
The sales department manager shall receive customer complaints by phone or through official documents and notify them to the quality control department (If customer complaints are shortages in the quantity of products, he shall instruct to ship additional products.)
Step 2
Prior action
The management representative shall instruct inputs of persons for screening and after works in order to prevent production stops when requested by customers.
The quality department manager shall collect non-conforming products in order to analyze customer complaints and report the results to the management representative
Step 3
Non-conformance collection
The management representative shall analyze non-conforming products together with the quality department manager, figure out the cause and establish measures to prevent recurrences. (When requested by customers, the sales department shall submit the established measures to prevent recurrences)
Step 4
Non-conforming product analysis and devising measures to prevent recurrence
The quality department manager shall analyze customer complaints every month and submit the results as meeting data and management review data.
The sales department manager shall receive claims resulting from customer line stops due to non0conformance and costs of lost production from customers and report the claims to the president.
Step 5
Management review data
The quality department manager shall analyze claim types, discuss with customers to treat the claims and submit the contents of analysis as monthly meeting data.
Customer claim management
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Step 1
Receiving customer claims
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Step 2
Type analysis and response
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Step 3
Management review
The quality department manager shall submit customer complaint related data as meeting agendas, report related records to the representative director and utilize the records as management review data.
